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Delivery & Returns Policy
- Shipping & Delivery
- All orders are shipped worldwide from Japan using Japan Post. During checkout, you can choose Airmail E-Packet (for order less than 2 kg - takes about 1-3 weeks for most countries) or EMS (which usually takes a week or less to most countries). The delivery date is never guaranteed as parcels are subject to customs clearance, which might take more time depending on countries. Regardless of the shipping method chosen, a tracking number will be given to you to follow your parcel.
- Duty & Import taxes
- Depending on your country of residence, you might have to pay duty and import taxes when importing products from Japan. These fees and taxes are to be paid by the customers and are not included in the listed price of the gear or the shipping prices Please contact directly the customs office of your country to know what fees need to be paid.
- Returns & Replacements
- We only accept returns in case of manufacturing defect for claims made within 30 days after purchase. For the return to be accepted, the gear must be unused and returned in its original packaging. If you want to return a gear, please contact us before sending anything to us. We will reject any parcel sent back to us without prior arrangement.