FAQ

Are your products authentic?
YES, definitely. All the products listed on Nishohi website are authentic and come directly from the brands in Japan. We are located in Japan and source all the products locally. We pride ourselves on delivering the best products from the best Japanese brands.
Where do you deliver?
We deliver worldwide with a few exceptions that are usually countries at war or politically unstable. As long as Japan Post accepts the parcel, we will deliver there.
Do I need to pay any duty or import taxes?
Most countries impose duty and import taxes on imported products. These taxes need to be paid by you and are never included in the listed gear price or shipping price. We strongly suggest that you check with your local customs office prior to ordering, in order to know if and how much taxes will need to be paid.
Can I order a product not listed on Nishohi website?
If you want a product from one of the brands that we sell, please contact us directly and in most cases we will be able to get you the product that you are looking for.
What payment methods do you accept?
We use Paypal payment platform to ensure the security of every transaction we process. We do not store on our server, at any moment, any of your financial information such as credit card number. We are subject to acceptance of your payment by Paypal. Most credit cards can be used with Paypal. At the moment we are unable to accept bank transfer payments.
Other questions
If you have any other question, please contact us directly using our contact form here.