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frequently asked questions



Are your products authentic?

In one word, YES, all our products are absolutely genuine.

We source our products directly from the manufacturers here in Japan and can guarantee their authenticity.

I am looking for a product that is not listed, can you get it?

If you need a product from the brands we carry that is not listed, or from a different Japanese brand, contact us directly and if it is available at the factory, then we will be able to get it for you.

The product I want to buy is listed on your website but do you really have it in stock?

On each product page you will be able to see the live availability of the products. If it says "in stock", then we have it and it is ready to be shipped. Some products need to be ordered and then it will take a few days to get them. In the rare cases where a product is out of stock at the manufacturer or needs more time to be made, we will contact you directly after we receive your order.



Where do you ship and how long does it take?

We ship our products worldwide. During checkout, you can choose between FEDEX International Priority and DHL Express Worldwide. Both are reliable options and the delivery time is between 2 and 5 days to most countries. As a reference, shipping to the USA takes between 2-3 days, and to most others between 3-5 days.

Please note that unfortunately at the moment we are unable to ship orders to RUSSIA and PO boxes in the USA

Do your prices include VAT/GST, import taxes and duty?

NO, the shipping price you pay is for the handling and shipping ONLY.

Any charges due to import duty and local taxes are the responsibility of the buyer.

Please check with the respective authority to determine if any excess charges may be applicable.

Local import taxes may be collected by the delivering freight company depending on destination.

Where are you located and where will the products be shipped from?

We are located in Tokyo, Japan. All the products will be shipped from our Tokyo office here in Japan.

I am coming to Japan, can I visit your store?

Unfortunately we do not have a physical store and only sell through our website. However, we can ship your order to your hotel or any other address anywhere in Japan. Just give us the exact time and date you want it delivered. If it is a hotel, do not forget to mention the room number, phone number and make sure that the name matches your hotel reservation.



How Can I Change Or Cancel My Order?

We dispatch orders on almost every working day so if you made a mistake or wish to cancel your order, please, contact us right away.

Can I return or exchange my gear?

We only accept returns in case of manufacturing defect for claims made within 30 days after purchase. For the return to be accepted, the gear must be unused and returned in its original packaging. If you want to return a gear, please contact us before sending anything to us. We will reject any parcel sent back to us without prior arrangement.


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